Return policy


Returns and Exchanges: You may return unused, current merchandise at any time for an even product exchange or for a full refund, excluding shipping and handling charges.

You may contact our Customer Service Department (877.684.7643) or email cookhelp@tmgideas.com regarding any returns. When calling to initiate a return, please have your packing slip available with your Order #.

If merchandise was damaged in shipment, please call our Customer Service Department (877-684-7643) or email cookhelp@tmgideas.com ASAP. The carrier will need to inspect the shipment and a claim will be submitted. You may return your package to: Cook Medical Returns, 7200 Industrial Row Dr. Mason, Ohio 45040.